Business Terms of Service

Effective Date: 11 August 2026

These terms apply to paid accounts. If you use ADFOS free of charge — browsing dealer content, or as a salesperson — see our Terms of Use for free accounts instead.

These Terms of Service ("Terms") are a legally binding agreement between you ("you", "your") and NestVid LTD, a company registered in England and Wales, company number 15579550, registered office East House Farm, Newton Morrell, Richmond, England, DL10 6HN, VAT number 485322775 ("we", "us", "our"). We trade as ADFOS. By accessing or using the Platform you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

1. Definitions

"ADFOS" or "the Platform" means the ADFOS website at adfos.co.uk, the ADFOS mobile applications, and all associated software, dashboards, tools, integrations, content-generation features and related services.

"Account" means the account created by or on behalf of a dealership or service provider to access the Platform.

"Authorised User" means any individual you permit to access the Platform under your Account.

"Subscription" means a paid access plan, as described in Section 5.

"Content" means all text, images, video, scripts, vehicle data, leads and other materials uploaded to, generated by, or published through the Platform.

2. Eligibility and Accounts

2.1 Business use only

The Platform is supplied to businesses. By opening an Account you warrant that you are acting in the course of a trade, business, craft or profession and not as a consumer. This applies whether you trade through a limited company, a partnership, or as a sole trader.

You accept that consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, does not apply to this agreement, and that you have no statutory cooling-off or cancellation right in respect of your Subscription.

2.2 Eligibility

You must be at least 18 years old, have authority to bind the business you represent, and provide accurate and complete registration information. We may refuse, suspend or close any Account at our discretion.

2.3 Account security

You are responsible for keeping your login credentials confidential and for all activity under your Account, including that of Authorised Users. Notify us immediately at sales@adfos.co.uk if you suspect unauthorised access.

2.4 Authorised Users

You may permit staff to use your Account. You remain responsible for their acts and omissions and for ensuring they comply with these Terms.

3. The Platform

3.1 What we provide

ADFOS generates video scripts, provides an in-app teleprompter, edits and captions footage, publishes to connected social media accounts, and scores published content. Features change over time and we may add, alter or withdraw them.

3.2 Third-party platforms

Publishing depends on TikTok, Instagram, Facebook and other third parties. You are responsible for complying with their terms. We are not liable if a third party restricts, suspends or removes your account or content, changes or withdraws its API, or ceases to work with us. Loss of a social media account is not a failure of our service and does not entitle you to a refund.

3.3 AI-generated content

Scripts and other output are generated automatically and may contain errors, including factual errors about a vehicle. They are drafts. You must review and correct all output before publishing it. See Section 9.

3.4 Availability

We aim to keep the Platform available but do not guarantee uninterrupted or error-free service and give no uptime commitment unless separately agreed in writing. We may suspend access for maintenance, security, or to comply with law.

4. Acceptable Use

4.1 Permitted use

You may use the Platform only for your own legitimate business purposes, in accordance with these Terms and all applicable law.

4.2 Prohibited conduct

You must not: use the Platform unlawfully; upload Content you do not hold the rights to; publish misleading vehicle information; attempt to gain unauthorised access to the Platform or its systems; scrape, reverse engineer, resell or sublicense access; use the Platform to harass any person; upload malware; or artificially inflate engagement metrics by any means. We may suspend or terminate your Account immediately for breach of this Section.

5. Free Trial, Subscription, Fees and Payment

How billing works, in short

Your free trial lasts 14 days. We take your card details when you start it but charge nothing during the trial. We email a reminder about 3 days before it ends. If you have not cancelled by the end of the 14th day, your first payment is taken immediately and your Subscription begins. You may cancel at any time — cancelling stops the next payment, but does not refund or shorten the month you are already in, and you keep full access until that month ends.

5.1 Plans and pricing

Access to the Platform requires a paid Subscription following any free trial. Plans, features and prices are as set out on the Platform or as agreed in writing between us.

5.2 The free trial

Where offered, the free trial runs for 14 calendar days from completion of signup. A valid payment card is required to start a trial. No charge is made during the trial period. One free trial is available per business, dealership or payment card, and we may refuse or withdraw a trial where we reasonably believe that limit is being circumvented.

5.3 Reminder before your trial ends

We send a reminder email to the address registered on your Account approximately 3 days before the trial ends, stating the date it ends and that payment will be taken unless you cancel. Keeping your registered email address current and checking it, including junk and spam folders, is your responsibility. Failure to receive, open or read that reminder does not entitle you to a refund and does not affect the validity of the charge.

5.4 Automatic conversion to a paid subscription

If you do not cancel before the end of the 14-day trial, your Subscription starts automatically and payment is taken immediately. Your first billing period runs from the moment the trial ends.

The Subscription then renews automatically each month on the same date until cancelled. You authorise us, and our payment processor, to charge your registered payment card for each amount as it falls due, without further notice to you.

5.5 Failed payments and retries

If a payment is declined we will continue attempting to collect it, using your registered card and any updated card details supplied by your card issuer, until it succeeds or we decide to stop. Attempts are normally spread over a period of up to three weeks.

A payment collected days or weeks after the due date is payment of the original invoice, not a new or additional charge. While an amount is outstanding we may suspend or restrict your access. We may charge interest on overdue sums at 4% above the Bank of England base rate, together with our reasonable costs of recovery.

5.6 Cancelling, and what cancelling does

You may cancel at any time in your account settings or by emailing sales@adfos.co.uk. Cancelling stops the next payment.

It does not cancel, refund or shorten the billing period you are already in. You keep full access to the Platform until the end of that period, after which the Subscription ends and no further payments are taken. Any invoice already raised for the current period remains payable in full.

5.7 Price changes

We may change Subscription pricing on at least 30 days' written notice to your registered email address, taking effect from your next renewal after that notice period. If you do not accept a price change, your remedy is to cancel before it takes effect.

5.8 Refunds

Subscription fees are non-refundable. In particular, no refund is due because you did not use the Platform during a period you paid for, because you forgot to cancel, or because you did not see the trial reminder email.

If you believe a payment was taken in error, or you have experienced a significant service failure, contact sales@adfos.co.uk and we will review it. We may make a goodwill refund at our absolute discretion; doing so on one occasion creates no obligation to do so again.

5.9 Currency, VAT and invoices

All prices are in pounds sterling and, unless stated otherwise, exclusive of VAT. VAT is added at the prevailing rate, so the amount debited from your account will be higher than the headline plan price — a £79.00 plan is currently debited as £94.80. Invoices are available in your account and are emailed to you by our payment processor.

5.10 Payment processing

Payments are processed by Stripe. We do not store your full card details. Your use of the payment process is also subject to Stripe's own terms.

6. Billing Queries, Disputes and Chargebacks

6.1 Contact us first

If you believe an amount has been charged incorrectly you must contact us at sales@adfos.co.uk and allow us 10 working days to investigate and respond before initiating a chargeback, payment dispute or reversal with your bank or card issuer. Most billing queries arise from the trial conversion described in Section 5.4 or the retry process in Section 5.5 and can be resolved immediately.

6.2 Your acknowledgement

By starting a free trial or Subscription you confirm that you have read and understood Section 5, and specifically that: the trial lasts 14 days; a payment will be taken automatically at the end of it unless you cancel first; failed payments will be retried until collected; and cancelling does not refund the period you are already in. We record the date, time, Account and IP address against which these Terms were accepted, and may produce that record as evidence in any dispute.

6.3 Disputes raised without cause

Raising a chargeback or payment dispute in respect of an amount properly due under these Terms is a breach of this agreement. Where a dispute is raised without first following Section 6.1, or is resolved in our favour, we may: suspend or terminate your Account; recover from you the disputed sum together with any fees charged to us by our payment processor or the card scheme and our reasonable administrative costs; and decline to supply you in future.

Nothing in this Section prevents you from exercising any right you hold against your card issuer, or affects any right you have that cannot lawfully be excluded. This Section sets out the position as between you and us.

7. Mobile Applications and App Stores

7.1 Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the ADFOS application on a device you own or control, solely for use with an active Account and in accordance with these Terms and the rules of the app store you obtained it from. You may not copy, modify, reverse engineer or redistribute the application except to the extent that restriction is prohibited by law.

7.2 Where subscriptions are purchased

Subscriptions are purchased through our website and billed by us via Stripe. They are not purchased through, and are not billed by, Apple or Google, and app store refund policies do not apply to them. If we introduce in-app purchasing in future, the applicable store's payment and refund rules will govern those transactions and we will tell you before that change takes effect.

7.3 Apple App Store

These Terms are between you and NestVid LTD only, not Apple. Apple has no obligation to provide any maintenance or support for the application. If the application fails to conform to any applicable warranty, you may notify Apple and Apple will refund any purchase price paid for the application itself (currently nil); to the maximum extent permitted by law, Apple has no other warranty obligation in respect of the application. Apple is not responsible for addressing any claim by you or a third party relating to the application, including product liability, any failure to conform to a legal or regulatory requirement, and claims under consumer protection or similar legislation, nor for investigating, defending, settling or discharging any third-party intellectual property claim. You represent that you are not located in a country subject to a US Government embargo or designated as a terrorist-supporting country, and that you are not listed on any US Government list of prohibited or restricted parties. You must comply with any applicable third-party terms when using the application. Apple and its subsidiaries are third-party beneficiaries of these Terms and, on your acceptance, have the right to enforce them against you.

7.4 Google Play

Where you obtained the application from Google Play, your use is also subject to the Google Play Terms of Service. Google is not a party to these Terms and has no responsibility for the application, your Subscription, or any support, refunds or claims arising from them.

7.5 Devices, updates and availability

You are responsible for your device, operating system version and data charges. We may issue updates and may stop supporting older operating system versions or devices. We may withdraw the application from any app store at any time; where we do, your Subscription and your access to the Platform through the website are unaffected.

7.6 Deleting your account

You may delete your Account, and request deletion of the personal data associated with it, from within the application and at adfos.co.uk/data. Deleting your Account does not, by itself, cancel a paid Subscription, waive sums already due, or entitle you to a refund of the current billing period. Cancel your Subscription under Section 5.6 first. We may retain records we are required by law to keep, including billing and tax records.

8. Watermark Rewards

We may operate a rewards scheme under which dealers who publish content carrying the ADFOS watermark can earn credit against their Subscription or cash payments. Where the scheme is available, the following apply.

8.1 Scheme rules and changes

Participation is optional and subject to the scheme rules published on the Platform, which form part of these Terms. Earning rates, qualifying criteria, thresholds and payment methods are set by us and may be changed, suspended or withdrawn at any time on reasonable notice. Figures shown in our marketing are illustrative maximums and are not a guarantee, forecast or promise of earnings. Actual earnings depend on factors outside our control, including how much you publish and how it performs.

8.2 Eligibility and withholding

Your Account must be in good standing with no overdue balance. We may withhold, reduce or reclaim earnings where we reasonably believe engagement is fraudulent, purchased or bot-driven, or the content is plagiarised, misleading, or in breach of these Terms or any social media platform's rules.

8.3 Tax

Any amounts you earn are your income. You are solely responsible for declaring them and for any tax, National Insurance or VAT arising. We may require your VAT status or other tax information before making a payment, and may be required to report payments to HM Revenue & Customs.

9. Your Content and Advertising Responsibility

9.1 You are the advertiser

Every vehicle description, price, specification and claim published through the Platform is yours, whether you wrote it or the Platform generated it.

You are solely responsible for ensuring published content complies with the CAP Code, the Consumer Protection from Unfair Trading Regulations 2008, the Consumer Rights Act 2015 as it applies to your own customers, and all advertising, financial promotion and motor trade rules that apply to you. Automatically generated output is a draft and must be checked before it is published.

9.2 Rights and consents

You warrant that you hold all necessary rights to everything you upload or publish, including vehicle images, footage, music and the likeness of any person appearing in it, and that you have obtained any consents required to film and publish identifiable individuals.

10. Intellectual Property

10.1 Our intellectual property

We own the Platform, its software, branding and all associated intellectual property. Nothing in these Terms transfers any of it to you.

10.2 Your content

You retain ownership of Content you upload. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, adapt, reproduce and publish it as necessary to operate the Platform and provide the service, including publishing to your connected social media accounts, and to use anonymised or aggregated data to improve the Platform.

10.3 Generated output

Subject to your payment obligations, output generated for you through the Platform is yours to use. We make no warranty that generated output is unique or that similar output has not been generated for another user.

10.4 Feedback

Any feedback or suggestions you give us may be used freely and without compensation or attribution.

11. Data Protection

11.1 Our roles

We act as controller in respect of your Account and billing data, and as processor in respect of enquiry and lead data you collect through the Platform about your own customers, for which you are the controller.

11.2 Data Processing Agreement

Our processing terms are set out in our Data Processing Agreement, available on request from sales@adfos.co.uk, which applies where we process personal data on your behalf under Article 28 of the UK GDPR.

11.3 Your obligations

You must have a lawful basis for the personal data you collect through the Platform, provide your own privacy information to your customers, and honour their rights. Our handling of personal data is described in our Privacy Policy.

12. Limitation of Liability

12.1 Liability we do not exclude

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

12.2 Losses we exclude

Subject to Section 12.1, we are not liable for: loss of profit, revenue, business, goodwill, anticipated savings or opportunity; loss or corruption of data; loss arising from any third-party platform, including suspension or removal of your social media accounts; or any indirect or consequential loss, in each case however arising.

12.3 Cap on liability

Subject to Section 12.1, our total liability arising out of or in connection with this agreement in any 12-month period is limited to the total Subscription fees you paid us in the 12 months immediately before the event giving rise to the claim. You accept that this allocation of risk is reasonable given the price of the Subscription and the fact that you are contracting in the course of business.

13. Indemnity

You will indemnify us against all claims, losses, fines and reasonable costs arising from: Content you publish through the Platform; your breach of these Terms; your breach of any third-party platform's rules; and any claim brought by your own customers or by a regulator in connection with your advertising or trading.

14. Termination

14.1 Termination by you

You may terminate by cancelling your Subscription under Section 5.6.

14.2 Termination by us

We may suspend or terminate your Account immediately on notice if you breach these Terms, fail to pay any sum when due, or where we reasonably suspect fraud or misuse.

14.3 Effect of termination

On termination your right to use the Platform ends. Sums already due remain payable. We may delete your Content after a reasonable period, so export anything you need beforehand. Sections 5.8, 6, 9, 10, 12, 13 and 16 survive termination.

15. Changes to These Terms

We may modify these Terms on at least 14 days' notice by email or through the Platform. Your continued use after the effective date constitutes acceptance. If you do not agree to the modified Terms, your remedy is to cancel your Subscription before they take effect.

16. General Provisions

16.1 Governing law and jurisdiction

These Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

16.2 Entire agreement

These Terms are the entire agreement between us in relation to the Platform and supersede all prior discussions, representations and agreements.

16.3 Severability

If any provision is held unenforceable, the remainder continues in full force.

16.4 Waiver

A failure or delay in enforcing any provision is not a waiver of it.

16.5 Assignment

You may not assign or transfer these Terms without our written consent. We may assign or transfer them on notice to you.

16.6 Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control.

16.7 Notices

Notices to us should be sent to sales@adfos.co.uk. Notices to you will be sent to your registered email address.

16.8 Third-party rights

Except for Apple and its subsidiaries under Section 7.3, no person other than you and us has any right to enforce these Terms.

17. Contact Us

If you have any questions about these Terms, please contact us at:

NestVid LTD

East House Farm, Newton Morrell, Richmond, England, DL10 6HN

Company number 15579550 · VAT number 485322775

Email: sales@adfos.co.uk

Website: www.adfos.co.uk